Deliver amazing experiences with Genesys Cloud. Trusted globally, Genesys powers over 25 billion customer experiences each year.
UCC Networks, a leading provider of unified communications and contact center solutions, partners with Genesys to revolutionize the way businesses communicate with their customers.
Genesys Contact Center is a cloud-based, omnichannel solution that provides businesses with a single platform for managing all customer interactions, regardless of channel.
Genesys Contact Center is designed to improve customer satisfaction and loyalty by providing a consistent, personalized experience across all channels, including voice, chat, email, and social media. Powerful features such as omnichannel routing, automatic call distribution, skills-based routing, and real-time analytics help businesses optimize customer interactions and improve operational efficiency.
The Genesys Difference by UCC Networks:
Personalized Experiences: Create customer conversations across multiple digital and voice channels. Enable advanced analytics to proactively understand customer issues.
Engaged Employees: Give employees the tools they need to support the customer experience and improve efficiency, while automating processes.
Flexible Consumption: Drive better outcomes and deliver superior customer service with flexible platforms from Genesys.
Genesys by UCC Networks provides a better for both agents and customers with the highest level of availability, reliability, and disaster recovery.
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, tailored for business, financial, government, healthcare, retail, and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings, and the customer journey experience. UCC Networks also offers multiple financial options, including leasing.