Five9 Contact Center
A leading provider of cloud contact center software. Integrate with CRM platforms, telephony providers, and convert interactions into brand loyalty.
Five9 provides a full suite of contact center capabilities to increase agent experience, improve business operations, and drive better outcomes.
Easy to Deploy
Implement a cloud solution in under 45 days
Enable a Remote Workforce
Empower 100% of agents to work from anywhere
Easy to Use
Easily integrate with other systems and provide exceptional experiences for both agents and customers
Lower Expenses
Increase ROI and dramatically reduce contact center costs
Easy to Scale
Only pay for what you use and scale up or down very quickly
Improve Customer Experience
Free up agents to focus on the customer and deliver a more human experience
UCC Networks & Five9 Solutions
Core
- Essential tools to operate inbound, outbound, or blended global contact center
- Support thousands of concurrent agents throughout the world
- Blended calling to maximize productivity
- Real-time reporting and admin tools to identify successful outcomes and areas of improvements
Premium
- All Core plus omnichannel support and essential quality management
- Add, switch, and continue customer engagement and continuity across channels
- Supervisor-enabled capabilities to maximize agent performance
- Essentials QM helps you evaluate entire customer experience for better outcomes, trends, and customer insights
Optimum
- All Premium plus WFO capabilities to manage and motivate onsite and remote teams
- Improve staffing accuracy with workforce management
- Maximize agent performance with quality management
- Reach out to customers to reduce inbound traffic and enhance customer experience
Ultimate
- All Optimum plus analytics and workforce automation tools and apps
- Identify and automate repetitive agent tasks and complex workflows
- Use Five9 pre-packaged workflow apps to support updates, information, and interactions with customers
- Save agents and supervisor crucial time on work activities and to focus on what’s most important – the customer
