Webex Contact Center
The all-new Cisco Webex Contact Center is here! Omni channels for connecting via voice, email, chat, text, or social media. Webex Contact Center enhances the agent experience and increases productivity.
Customers can connect through various channels simplifying their customer experience through text, chat, social, email or call.
Give your agents the context, insights, and intelligence to deliver timely accurate response to improve customer experience and lifetime value.
Powerful workforce optimization (WFO) applications. Manage team performance and provide efficient, effective, and customer-focused contact center excellence.
of customers are unhappy with the fragmented approach and demand better experiences
of agents say the inability to track the history of customer interactions is a problem for contact centers
of agents feel technology is essential for creating better agent experiences
of agents want greater control, management, and integration of all business applications
of agents consider it important to have all the communications and collaboration functions integrated into a single offering
Collaboration SaaS Specialization
Webex Calling Partner
US Federal Authorization