Blog Posts

March 31, 2023

UCC Networks Simplifies the Buying Experience with RFP Services

UCC Networks, a leading provider of unified communications and collaboration (UCC) solutions, introduces its Request for Proposal (RFP) service. The service simplifies the buying process for customers by providing a…
Attendant ConsoleLandisMicrosoft Teams
March 23, 2023

Landis Attendant Console for Microsoft Teams

UCC Networks, a Landis partner enhances Microsoft Teams with its Attendant Console offering.  Customers get the most out of Microsoft Teams with integrated solutions through Landis and UCC Networks. The…
Contact CenterLumenUnified CommunicationsZoom
March 13, 2023

UCC Networks, Lumen, and Zoom Unify an O’ahu Federal Credit Union

UCC Networks combined forces with Lumen and Zoom to implement a complete unified communications and contact center solution for an Oahu Federal Credit Union. The customer sought a user-friendly platform…
Microsoft Teams
March 10, 2023

Operator Connect or Direct Routing

The great debate: Microsoft Teams Direct Routing or Operator Connect. Both solutions accomplish the same task by enabling calling functionalities within the Microsoft Teams client. We’ve compiled this comparison: Global…
Vonage - SpinSciUnified CommunicationsVonage
February 27, 2023

UCC Networks Partners with Vonage – the Only UC Provider to Integrate with SpinSci

UCC Networks partners with Vonage, the only UC provider that integrates with the largest Electronic Health Record (EHR) middleware provider, SpinSci. SpinSci’s approach provides a native workflow integration that drives…
Contact CenterUnified Communications
February 20, 2023

President’s Day Sale!

This President's Day, UCC Networks is offering a FREE Phone or a FREE Headset for every (4) Cloud Calling seats or every (2) Cloud Contact Center seats (up to $180…
dubberMicrosoft TeamsWebex
February 16, 2023

UCC Networks Partners with Dubber

UCC Networks, a leading provider of unified communications and contact center solutions, will now partner with Dubber. Dubber is the world’s leading provider of cloud-based call recording and voice AI.…
Mobile Business Solutions - Coming SoonMobile Solutions
February 6, 2023

UCC Networks Mobile Business Solutions – Coming Soon

UCC Networks is set to launch Mobile Business Solutions on March 1st, 2023. As a leading provider of Unified Communications and Contact Center services, UCC Networks continues to expand its…
RingCentralUnified Communications
January 30, 2023

UCC Networks and RingCentral Bundle

UCC Networks, an IGNITE Partner, and RingCentral are launching New Bundle solutions with Free Handsets, Free Months, and additional discounting. Connect with your team from anywhere with the #1 global…
Artificial Intelligence
January 23, 2023

Embrace a Digital Workforce with AI

The digital transformation journey starts with automation and digitizing the workforce. The powerful Intelligent Virtual Agent improves the customer experience by providing 24/7/365 support through automated interactions and fast answers…
Case StudyGovernmentUnified CommunicationsZoom
January 17, 2023

UCC Networks Delivers Zoom for Government to USDA Agency

A USDA agency selected UCC Networks to unify real-time communications with Zoom for Government solutions. The government solution included Zoom Phone, Zoom, Meetings, and Zoom Chat. Zoom for Government provides…
MicrosoftMicrosoft Teams
January 9, 2023

Microsoft Teams Premium

Microsoft continues to enhance Teams, the ultimate messaging app for real-time communication, messaging, and calling. In February 2023, Microsoft will be releasing Teams Premium, a new offering with enriched business…
January 3, 2023

UCC Networks Presents Free RFP Services

UCC Networks was founded to help simplify the buying experience. Today, businesses have unlimited choices when evaluating new technology platforms. UCC Networks empowers businesses with proven RFx solutions to make…
Year in Review
December 29, 2022

2022 – Year in Review

As we wrap up the year, we wanted to take a moment to pause and reflect on how lucky and fortunate we have been this year. We've compiled our 2022…
Contact CenterUnified Communications
December 19, 2022

Limited Time Only – FREE Phones or Headsets from UCC Networks

For a limited time, UCC Networks is offering a FREE Phone or a FREE Headset for every (4) Cloud Calling seats or every (2) Cloud Contact Center seats (up to…
Attendant ConsoleContact CenterLandisMicrosoft TeamsUnified Communications
December 12, 2022

UCC Networks Boosts Customer Experience for Mortgage Lender

A financial customer with mortgage specialization selected UCC Networks to enhance their customer experience. The customer had an antiquated PBX that was difficult to maintain, required yearly upgrades, monthly subscription…
November 28, 2022

UCC Networks Cyber Monday!

HP Excess units are In New Factory sealed condition, sourced directly from HP. Excess new systems carry the original HP Limited Warranty, which can vary from one to three years.…
Case StudyCiscoLumenUnified CommunicationsWebex
November 21, 2022

Hawaii-Based Credit Union Simplifies Communications with Webex Calling

An O’ahu-based Federal Credit Union faced a challenge with a cloud-based pbx environment that wasn’t meeting both business and customer requirements. The customer was looking for greater redundancy, simplified administration,…
Contact CenterCustomer Experience
November 18, 2022

My Customer Experience: State Farm

The irony of this story… I was at a CX bootcamp work trip and getting ready for the first day. That morning, I received 3 calls before 7am and I…
Contact CenterUnified CommunicationsZoom
November 14, 2022

Zoomtopia 2022 Recap

This year’s Zoomtopia was hosted by three-time Emmy winner Alex Borstein. The comedy superstar is known for playing Lois on Family guy and has appeared on Mad TV and The…
UCC Networks and Zoom Unify a 700+ Employee ManufacturerCase StudyContact CenterProfessional ServicesUnified CommunicationsZoom
November 7, 2022

UCC Networks and Zoom Unify a 700+ Employee Manufacturer

One of the largest manufacturers in the country had a vision: unify internal and external communications and enhance the customer journey experience. The customer had an antiquated on-premise PBX powering…
Microsoft Teams Direct RoutingMicrosoft Teams
November 1, 2022

3 Types of Direct Routing Options

As a leading provider of unified communications and contact center solutions, UCC Networks offers a wide range of Microsoft Teams Voice options.As customers review calling functionalities with Microsoft Teams, Direct…
UCC NetworksCase StudyFive9Microsoft TeamsZoom
October 25, 2022

Spookified – Big Scares Ahead!

No Tricks All Treats! Do you believe in ghosts? Read October's Spookified Reads of the Month! Carve Out The Good Times! UCC Networks, Lumen, and Zoom teamed up to implement…
Teams Solutions for IndiaMicrosoft TeamsUnified Communications
October 17, 2022

Teams Solutions for India – Coming Soon!

UCC Networks and SCB Global will soon be releasing Teams Solutions for India, a complete and compliant Direct Routing as a Service offering with Enhanced Services. Teams Solutions for India:…