Blog Posts

November 28, 2022

UCC Networks Cyber Monday!

HP Excess units are In New Factory sealed condition, sourced directly from HP. Excess new systems carry the original HP Limited Warranty, which can vary from one to three years.…
Case StudyCiscoLumenUnified CommunicationsWebex
November 21, 2022

Hawaii-Based Credit Union Simplifies Communications with Webex Calling

An O’ahu-based Federal Credit Union faced a challenge with a cloud-based pbx environment that wasn’t meeting both business and customer requirements. The customer was looking for greater redundancy, simplified administration,…
Contact CenterCustomer Experience
November 18, 2022

My Customer Experience: State Farm

The irony of this story… I was at a CX bootcamp work trip and getting ready for the first day. That morning, I received 3 calls before 7am and I…
Contact CenterUnified CommunicationsZoom
November 14, 2022

Zoomtopia 2022 Recap

This year’s Zoomtopia was hosted by three-time Emmy winner Alex Borstein. The comedy superstar is known for playing Lois on Family guy and has appeared on Mad TV and The…
UCC Networks and Zoom Unify a 700+ Employee ManufacturerCase StudyContact CenterProfessional ServicesUnified CommunicationsZoom
November 7, 2022

UCC Networks and Zoom Unify a 700+ Employee Manufacturer

One of the largest manufacturers in the country had a vision: unify internal and external communications and enhance the customer journey experience. The customer had an antiquated on-premise PBX powering…
Microsoft Teams Direct RoutingMicrosoft Teams
November 1, 2022

3 Types of Direct Routing Options

As a leading provider of unified communications and contact center solutions, UCC Networks offers a wide range of Microsoft Teams Voice options.As customers review calling functionalities with Microsoft Teams, Direct…
UCC NetworksCase StudyFive9Microsoft TeamsZoom
October 25, 2022

Spookified – Big Scares Ahead!

No Tricks All Treats! Do you believe in ghosts? Read October's Spookified Reads of the Month! Carve Out The Good Times! UCC Networks, Lumen, and Zoom teamed up to implement…
Teams Solutions for IndiaMicrosoft TeamsUnified Communications
October 17, 2022

Teams Solutions for India – Coming Soon!

UCC Networks and SCB Global will soon be releasing Teams Solutions for India, a complete and compliant Direct Routing as a Service offering with Enhanced Services. Teams Solutions for India:…
Zoom Case StudyCase StudyLumenUnified CommunicationsZoom
October 14, 2022

UCC Networks Fortifies Communications for Federal Credit Union

UCC Networks, Lumen, and Zoom teamed up to implement a complete unified communications platform for a Hawaii-based Federal Credit Union. The collaboration facilitated mission critical banking application integration, enhanced redundancy, and boosted engagement…
Five9 Case StudyCase StudyContact CenterFive9Government
October 7, 2022

UCC Networks and Five9 Enhance Government Agency Helpdesk

UCC Networks teamed up with Five9, a leading provider of cloud contact center solutions, to enhance the helpdesk call answering and customer service functions of a top government agency. The…
Artificial IntelligenceZoom
October 3, 2022

Solvvy for Zoom

Zoom’s new acquisition, Solvyy, is a conversation AI for customer support. Solvyy detects what customers need and helps them resolve their issues anywhere across web, mobile, or social – then route…
Contact CenterUnified CommunicationsZoom
September 30, 2022

What’s New with Zoom?

Zoom has some exciting updates to share, including a new hybrid survivability solution for Zoom Phone, new features for Zoom Contact Center, Solvvy, Sign Language Interpretation, and more. Let’s dive…
Microsoft TeamsUnified CommunicationsWebexZoom
September 27, 2022

UCC Networks Government Solutions

As a leading provider of unified communications and contact center solutions, UCC Networks partners with top government-certified carriers to meet specific needs, ranging from hardware to software services. UCC Networks’…
UCaaS End User AdoptionMicrosoft TeamsRingCentralWebexZoom
September 23, 2022

UCC Networks Now Offers Free End-User Adoption Services

It is more than just seats; we align our service delivery model to the business objectives of our customers to help ensure they are realizing the value of their investment.…
Zoom Contact CenterContact CenterZoom
September 20, 2022

3-Min Demo: Zoom Contact Center

Zoom announced last month it has surpassed 4,000,000 Zoom Phone seats sold. A truly, remarkable milestone that has not been achieved by any UCaaS provider before. As we celebrate Zoom’s…
September 16, 2022

UCC Networks Celebrates Hispanic Heritage Month

September 15th to October 15th is Hispanic Heritage month. Oscar Reyes, founder of UCC Networks, is Mexican American and spent much of his childhood and adolescence split between his hometown…
Teams Solutions for ChinaAttendant ConsoleMicrosoft TeamsUnified Communications
September 13, 2022

UCC Networks Teams Solutions for China

We’re excited to announce UCC Networks Teams Solutions for China: a comprehensive and complete portfolio of Microsoft solutions to meet customers' unique requirements in China. UCC Networks partners with SCB…
September 1, 2022

All New Meraki MRs Available for Order September 13th

Meraki will be launching three new Meraki MRs to make Wi-Fi 6 and Wi-Fi 6E accessible for customers. All three will be available for order on September 13th 2022. The…
Attendant ConsoleLandisMicrosoft TeamsUnified Communications
August 29, 2022

Landis Attendant Console for Microsoft Teams Fully GA

Microsoft released the ACS APIs for General Availability, making Landis attendant console for Microsoft Teams fully GA among first to showcase new Microsoft's API.  The Landis Attendant Console for Microsoft…
Artificial IntelligenceNETdepotPen TestSecurity
August 22, 2022

The Future of Pen Testing

The days of having an ethical hacker attempt penetration of a network, manually record the findings, and provide suggested feedback are over. UCC Networks and NETdepot have joined forces to…
Artificial IntelligenceSecurityUnified Communications
August 15, 2022

Evolution of Artificial Intelligence and Unified Communications

As Unified Communications providers advance their service platforms for telephony, teams chat, and video conferencing, Artificial Intelligence benefits internal collaboration and the customer journey experience. AI can analyze data in…
Microsoft TeamsRingCentralUnified CommunicationsWebexZoom
August 9, 2022

Modern Compliance and Security for UCaaS Solutions

Employees connect through the multiple channels available to them, including chat, phone, email, video call, sms texting, and many others. Real-time communication increases productivity, enhances internal and external engagement, and…
Conferencing & CollaborationContact CenterProfessional ServicesUnified CommunicationsVoice
August 7, 2022

UCC Networks Expands Communication Portfolio with Lumen

UCC Networks, a California-based, value-added reseller of unified communications and contact center solutions, will now sell Lumen Technologies' (NYSE: LUMN) portfolio of technology solutions, including voice and network capabilities. As…
Conferencing & CollaborationUnified CommunicationsZoomZoom Meetings
July 26, 2022

What is Zoom One?

Zoom unveils the next generation of real-time communications with Zoom One: a simplified subscription model with options for chat, phone, meetings, whiteboard, multi-language captions and more. Zoom One’s launch provides…