Contact Center Solutions

Enhance and improve the customer journey experience with Contact Center Solutions from UCC Networks.

Empower the Customer Experience with CCaaS Solutions

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Better Customer Experience

Artificial intelligence assistance for enhanced agent experience

Better Agent Experience

Increase agent base on skillsets and screen pop-ups to improve customer satisfaction

Omni Channel Platform

Connect with customers using their preferred choice – call, email, text, social, or chat

Cost Savings

Reduce IT staffing, streamline billing, lower downtime with no upfront investments

Single Pane of Glass

Provision and manage the agent experience through a single dashboard for simplicity

Business Agility

Integrate applications such as CRM platforms, bring your own voice service, and create customizable bots

Scalable & Reliable

CCaaS offers the highest level of availability, reliability, and disaster recovery, as most provide a guaranteed uptime of 99.99%

Enhanced Reporting & Analytics

Keep track of abandon calls, record and review to identify training opportunities, and monitor call queues on the fly

Customers benefit from:

  • Reduced upfront investment
  • Minimized ownership and operating costs
  • Reduced IT staffing
  • Decreased workforce management
  • Consolidated billing
  • Reduced downtime
  • Business continuity disaster recovery
  • Scalability up or down on-demand
  • No monthly maintenance required
  • Secured and compliant

Businesses gain freedom to:

  • Enhance remote teams with collaboration tools such as team messaging, video, and omni channel clients
  • Enable full omni channel contact center with customers through phone, chat, SMS, social media, and in-app messaging
  • Quickly review trends in volume for root cause analysis using real-time and historical dashboards
  • Access to artificial intelligence that integrate with leading AI engines, natural language platforms, and machine learning technology
  • Optimize scheduling with quality management and speech analytics
  • Configure ready-to-use contact center integrations with CRM applications

Get Started Today

Speak with an expert about your best solution!