Contact Center Solutions
Enhance and improve the customer journey experience with Contact Center Solutions from UCC Networks.
Better Customer Experience
Artificial intelligence assistance for enhanced agent experience
Better Agent Experience
Increase agent base on skillsets and screen pop-ups to improve customer satisfaction
Omni Channel Platform
Connect with customers using their preferred choice – call, email, text, social, or chat
Cost Savings
Reduce IT staffing, streamline billing, lower downtime with no upfront investments
Single Pane of Glass
Provision and manage the agent experience through a single dashboard for simplicity
Business Agility
Integrate applications such as CRM platforms, bring your own voice service, and create customizable bots
Scalable & Reliable
CCaaS offers the highest level of availability, reliability, and disaster recovery, as most provide a guaranteed uptime of 99.99%
Enhanced Reporting & Analytics
Keep track of abandon calls, record and review to identify training opportunities, and monitor call queues on the fly
Customers benefit from:
– Reduced upfront investment
– Minimized ownership and operating costs
– Reduced IT staffing
– Decreased workforce management
– Consolidated billing
– Reduced downtime
– Business continuity disaster recovery
– Scalability up or down on-demand
– No monthly maintenance required
– Secured and compliant
Businesses gain freedom to:
– Enhance remote teams with collaboration tools such as team messaging, video, and omni channel clients
– Enable full omni channel contact center with customers through phone, chat, SMS, social media, and in-app messaging
– Quickly review trends in volume for root cause analysis using real-time and historical dashboards
– Access to artificial intelligence that integrate with leading AI engines, natural language platforms, and machine learning technology
– Optimize scheduling with quality management and speech analytics
– Configure ready-to-use contact center integrations with CRM applications