Contact Center Solutions

Enhance and improve the customer journey experience with Contact Center Solutions from UCC Networks.

Empowers the customer experience with CCaas Solutions

Better Customer Experience

Artificial intelligence assistance for enhanced agent experience

Better Agent Experience

Increase agent base on skillsets, screen pop-ups to increase customer satisfaction

Omni Channel Platform

Connect with customers using their preferred choice – call, email, text, social, or chat

Cost Savings

Reduce IT staffing, streamline billing, lower downtime with no upfront investments

Single Pane of Glass

Provision and manage the agent experience through a single dashboard for simplicity

Business Agility

Integrate applications such as CRM platforms, bring your own voice service, and create customizable bots

Scalable & Reliable

CCaaS offers the highest level of availability, reliability, and disaster recovery, as most provide a guaranteed uptime of 99.99%

Enhanced Reporting & Analytics

Keep track of abandon calls, record and review to identify insufficient training, and monitor call queues on the fly

Customers benefit from:

 

– Reduce upfront investment

– Minimize operating costs 

– Decrease cost of ownership

– Reduced IT staffing

– Decreased workforce management

– Consolidate billing

– Reduced downtime

– Business continuity disaster rocovery

– Scalability up or down on-demand

– No monthly maintenance required

– Secured and compliant

Businesses gain freedom to: 

 

– Enhance remote teams with collaboration tools such as team messaging, video, and omni channel clients

– Enable full omni channel contact center with customers through phone, chat, SMS, social media, and in-app messaging

– Quickly review trends in volume for root cause analysis using real-time and historical dashboards

– Access to artificial intelligence that integrate with leading AI engines, natural language platforms, and machine learning technology

– Optimize scheduling with quality management and speech analytics

– Configure ready-to-use contact center integrations with CRM applications

Benefits of Working with UCC Networks

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If you’d like assistance with improving your customer experience platform, contact us and we’ll get in touch with our trusted advisors. For more information about our current offers, please see below.

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