Genesys Contact Center

Deliver amazing experiences with Genesys Cloud CX. Trusted globally, Genesys powers over 25 billion customer experiences each year and builds solutions the way you want to work.

UCC Networks Introduces

Genesys Cloud CX

Unify your customer experience across phone, email, chat, text, and social channels. Genesys introduces its full omnichannel contact center solution with powerful voice, digital, AI, analytics, and workforce management capabilities.

Key Features

Speed-enabled IVR

Inbound Voice Routing (ACD)

Anywhere Access

Voicebots

Voicemail & Call Back

Business Communications

Chatbots

Predictive Routing

Agent Collaboration

The Genesys Difference

Personalized Experiences

Create customer conversations across multiple digital and voice channels. Enable  advanced analytics to proactively understand customer issues.

Engaged Employees

Give employees the tools they need to support the customer experience and improve efficiency, while automating processes.

Flexible Consumption

Drive better outcomes and deliver superior customer service with Genesys flexible platforms.

Genesys is a leader for omnichannel customer experience and contact center solutions

Genesys by Industry

Retail

Personalize the shopping experience with a connected journey

Healthcare

Create secure, connected patient experience at every touch point

Banking

Transform banking engagement with seamless experience across channels

Government

Deliver on the promise of digital government

Insurance

Exceed client expectations with connected, cross-channel experiences

Get Started Today

Speak with our experts about Genesys Contact Center today!