We’re excited to introduce Teams Connect—a smarter, easier way to bring voice and contact center capabilities into Microsoft Teams. Whether your business prefers Operator Connect, Direct Routing, or a hybrid deployment, Teams Connect adopts to your environment. Plus, you can unlock features like SMS, MMS, Call Recording, a Receptionist Console, and Native Contact Center, all in the Microsoft Teams interface.
Traditional phone systems often operate separately from collaboration tools, creating silos and inefficiencies. Teams Connect bridges that gap by embedding voice and customer engagement features directly into Microsoft Teams.
“Teams Connect was built for the way people work today,” said Oscar Reyes, founder of UCC Networks. “It’s a single solution that keeps Teams users connected—whether they’re placing calls, texting clients, or managing customer service queues. That’s a real difference in daily workflow.”
Teams Connect Capabilities:
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Direct Routing, Operator Connect, or Hybrid Setup: Flexible deployment based on your organization’s architecture and compliance requirements.
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SMS/MMS Messaging: Send and receive texts within Teams—perfect for sales, support, and field teams.
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Call Recording: Built-in, compliant call recording for quality assurance, training, and regulatory needs.
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Receptionist Console: Streamlined call handling with one-click transfers, presence-based routing, and more.
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Contact Center Integration: Connect Teams with industry-leading CCaaS platforms like Landis and Xima.
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AI-Powered Features: Optional AI tools for sentiment analysis, call summaries, and smart routing.
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Support & Onboarding: Expert implementation and support from the UCC Networks team.
“Teams Connect was built for the way people work today,” said Oscar Reyes, founder of UCC Networks. “It’s a single solution that keeps Teams users connected—whether they’re placing calls, texting clients, or managing customer service queues. That’s a real difference in daily workflow.”
– Oscar Reyes, Founder of UCC Networks
Teams Connect is designed to meet organizations where they are—with flexible pricing models to support different needs and growth stages.
- Teams Connect Pay-As-You-Go – Starting at $3.49/user/month, this plan is ideal for businesses looking for flexibility and low commitment.
- Teams Connect Pro – At $8.95/user/month, this plan includes unlimited domestic calling, perfect for organizations with high call volumes and predictable usage.
A variety of add-ons are available to Teams Connect, including:
- SMS/MMS Messaging
- Receptionist Console
- Call Recording
- Contact Center Integration
- AI Features like sentiment analysis and call transcription
Teams Connect makes it easy to unify voice and messaging across locations, teams, and workflows. Whether it’s a multi-location healthcare provider, regulated finance, retail chain, or a global enterprise looking to consolidate communications, Teams Connect is built to grow as communication needs evolve.
Teams Connect is part of UC Connect, an all-in-one communications suite by UCC Networks that reimagines how businesses talk, text, chat, fax, and use AI on one secure, cloud-powered platform.
See Teams Connect in Action
Ready to level up your Microsoft Teams environment? Visit www.ucconnect.ai/teams-connect to learn more, schedule a demo, or request a custom quote. Your Teams, powered by UCC Networks.
About UCC Networks
Teams Connect is a UCC Networks product. UCC Networks is a leading service provider of unified communications and contact center solutions tailored for business, financial, government, healthcare, retail, and international industries.
