A financial customer with mortgage specialization selected UCC Networks to enhance their customer experience.
The customer had an antiquated PBX that was difficult to maintain, required yearly upgrades, monthly subscription and maintenance licenses, and a full-time staff to maintain their On-Premise PBX.
The depreciation value indicated it was time to upgrade to a cloud calling environment and consolidate their voice carriers.
UCC Networks presented MS Teams Direct Routing to meet all requirements.
The customer had an existing E5 license subscription and the end user adoption of Teams with meetings and messaging had removed all other collaboration platforms in their environment. MS Teams Calling was the clear winner.
UCC Networks partnered with a large carrier to establish hosted SBC’s in (2) US Data Centers.
UCC Networks simplified the buying experience by studying the client’s voice traffic and sizing them correctly, including CCP’s (Concurrent Call Paths), DID’s, and their buckets of Long Distance Minutes.
UCC Networks implemented Landis Attendant Console for MS teams.
The attendant/receptionist is a crucial role in any environment, and Landis provided the customer fast and efficient call handling, advanced analytics, and calendar views for contact availability.
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, tailored for business, financial, government, healthcare, retail, and international industries. UCC Networks also offers multiple financial options, including leasing. Contact us for more information.