Blog Posts

SPARKUC Connect
February 2, 2026

How to Stay Connected During an Outage

Nothing disrupts business faster than losing the ability to communicate. Whether it’s an internet outage, power failure, or a natural disaster, when your phone system goes down, every missed call…
Oscar Reyes
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AIAI ConnectTeams ConnectUC Connect
January 26, 2026

Connecting Latin America, Our Vision

Latin America is entering a new phase of enterprise transformation - and communications infrastructure is at the center of it. UCC Networks continues its UC Connect expansion across Latin America…
Oscar Reyes
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AIAI ConnectTeams ConnectUC Connect
January 20, 2026

Microsoft Licensing Price Increases – What Enterprises Must Do Next

As of November 1, 2025, Microsoft’s long-anticipated pricing and agreement changes are officially live and organizations across all industries are now feeling the impact. The elimination of Enterprise Agreement (EA)…
Oscar Reyes
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POTS LinesSPARKUnified Communications
January 12, 2026

UCC Networks Deploys SPARK for Healthcare – Designed for Outages. Trusted for Care Facilities.

In this Case Study, UCC Networks’ SPARK solution ensures continuous communications, resident safety, and business continuity for senior living environments facing unpredictable outages. Client Overview A full-service retirement and long-term…
Oscar Reyes
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POTS LinesSPARKUC Connect
January 5, 2026

UC Connect: HIPAA-Compliant Communications for Connected Care

In industries where every call matters, communication isn’t just a convenience - it’s mission critical. Healthcare providers, hospitality operators, and multi-site enterprises depend on reliable, always-on communications to serve customers,…
Oscar Reyes
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AIArtificial IntelligenceUC ConnectUnified Communications
December 22, 2025

UC Reimagined Through AI

As 2025 draws to a close, it’s the perfect time for reflection, not just on what we’ve achieved, but where we’re heading. In the world of business communications, this year…
Oscar Reyes
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AIAI ConnectTeams ConnectUC Connect
December 8, 2025

Teams Connect + Voice AI Agents – The Future of Business Communication

Companies need more than just chat and video: they need communications that are smart, responsive, and available 24/7. By combining Microsoft Teams’ powerful collaboration features with modern Voice AI Agents,…
Oscar Reyes
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Microsoft TeamsPOTS LinesWebexZoom
December 1, 2025

Cyber Monday Deals at UCC Networks

The biggest savings of the year is upon us and this year, UCC Networks is going all-in. Whether you’re revamping your office’s collaboration stack, modernizing your contact center, or simply…
Oscar Reyes
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Microsoft TeamsPOTS LinesWebexZoom
November 24, 2025

Black Friday at UCC Networks: Unlock Unified Communications Deals

The biggest savings moment of the year is upon us and this year, UCC Networks is going all-in. Whether you’re revamping your office’s collaboration stack, modernizing your contact center, or…
Oscar Reyes
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UC ConnectUnified Communications
November 17, 2025

From Showroom to Delivery: How UC Connect Keeps the Entire Retail Journey Connected

In modern retail, the customer journey doesn’t stop once someone walks into the showroom, or even after they make a purchase. Today’s customers expect continuous communication at every step; from…
Oscar Reyes
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AITeams ConnectUC Connect
November 3, 2025

The Rise of Voice AI: Transforming Unified Communications for a Smarter Workplace

The Next Evolution in Unified Communications Unified Communications (UC) has already redefined how businesses connect — integrating voice, video, messaging, and collaboration across platforms like Zoom Phone, Microsoft Teams, and…
Oscar Reyes
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Microsoft TeamsPOTS LinesWebexZoom
October 27, 2025

Boo-tiful Savings! UCC Networks Halloween Event Is Here 👻

Greetings, fiendish friends and fright-loving fanatics! As the leaves crunch underfoot and the pumpkins grin their jack-o-lantern smiles, that can only mean one thing: Halloween is creeping near. And this…
Oscar Reyes
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POTS LinesProfessional ServicesSPARK
October 20, 2025

Copper Line Shutdown: The End of POTS Has Begun

The clock has officially started ticking on the end of traditional copper phone lines — and the change is happening faster than expected. Effective October 15: AT&T Ends Moves, Adds,…
Oscar Reyes
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AIContact CenterProfessional ServicesUnified CommunicationsZoom
October 13, 2025

Zoom Contact Center Licenses Reviewed: Which Tier Fits Your Contact Center?

Contact centers are no longer limited to voice calls. Customers expect omni experiences across chat, SMS, email, and video, and organizations must evolve to meet that demand. Zoom’s Contact Center…
Oscar Reyes
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Attendant ConsoleUC Connect
October 6, 2025

Meet the UC Connect Attendant & Receptionist Console: Your Front-Desk Superpower (Free with 5 + Licenses!)

Imagine this: a sleek dashboard at the heart of your team’s communications, where your receptionists, office managers, or front-desk staff have instantaneous control over call traffic, presence, and workflows, all…
Oscar Reyes
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AIAI ConnectArtificial IntelligenceProfessional Services
September 29, 2025

AI + Agentic Services: Redefining the Way Businesses Connect

The way businesses communicate and engage with customers is undergoing a great transformation. Artificial Intelligence (AI) is no longer just a buzzword or a futuristic concept, it’s here, integrated into…
Oscar Reyes
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Case StudiesUC Connect
September 22, 2025

UC Connect Empowers Lewminous Skin to Deliver Client-First Service

Lewminous Skin, a premier clinical skincare and spa provider, today announced the successful deployment of UC Connect, a modern Unified Communications (UC) platform that has transformed the way the spa…
Oscar Reyes
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Call RecordingDirect RoutingLandisMicrosoft TeamsUC Connect
September 15, 2025

The Future of Reception: Smarter Call Handling with Teams Connect

The way incoming calls are handled at the front desk—or by a receptionist, can set the tone for customer experience, internal efficiency, and overall professionalism. That’s where Teams Connect from…
Oscar Reyes
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Managed ServicesProfessional ServicesUnified Communications
September 8, 2025

UCC Networks and UC Connect Elevate On-Site Professional Services

UCC Networks' Field Service Solution, offers all-inclusive on-site services. Whether it’s voice migrations, comprehensive site surveys, or expert telephone installation, our services are engineered to help businesses from small, enterprise,…
Oscar Reyes
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POTS LinesProfessional Services
September 2, 2025

POTS Lines Are Going Away: What Schools and Universities Need to Know

For decades, Plain Old Telephone Service (POTS) lines have been the backbone of communications in schools, colleges, and universities. From front-office phones and intercoms to life safety systems like fire…
Oscar Reyes
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Case StudiesMicrosoft TeamsPOTS LinesUC ConnectUnified Communications
August 26, 2025

From Hospitality to Healthcare: How Different Industries Use UC Solutions

Unified Communications is no longer just a buzzword; it’s a competitive advantage. From hotels that need flawless guest service to health systems that demand instant communication, UC platforms are reshaping…
Oscar Reyes
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Teams ConnectUC Connect
August 20, 2025

Teams Connect – Starting at Just $3.49 per user

Unlock Powerful Voice & Messaging Inside Microsoft Teams Looking to enable calling and messaging directly within Microsoft Teams, without ballooning costs or juggling tools? Teams Connect by UC Connect delivers…
Oscar Reyes
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Call ManagerCiscoProfessional ServicesUnified Communications
August 11, 2025

CUCM 12.5 Support Ending August 31, 2025 – UCC Networks Offers Call Manager Upgrade Services

UCC Networks, a Cisco Professional Services partner specializing in Unified Communications solutions, has announced that Cisco Call Manager (Unified Communications Manager) version 12.5 will officially reach End of Support (EoS)…
Oscar Reyes
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AIAI ConnectUC Connect
August 4, 2025

UC Connect Launches AI-Powered Call Transcription and Summarization Feature

UC Connect, a leader in Unified Communications and Collaboration technology, is proud to announce the release of a powerful new AI-driven enhancement to its UC Connect platform: Call Recording Transcription and…
Oscar Reyes
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