At UCC Networks, we are dedicated to providing top-tier Cisco technical solutions. Recently, we had the opportunity to support a North Carolina Community College in resolving complex challenges within their Cisco Call Manager environment. Working closely with their Director of IT and technical team, we were able to navigate a range of technical obstacles, ensuring the institution’s communications infrastructure could function optimally for staff and students.
Identifying and Overcoming Technical Obstacles
The Carolina College had been experiencing a range of Cisco Call Manager issues that were impacting daily operations. The challenges included phone inconsistencies, outdated firmware on key devices, and consultation of migrating to the cloud or upgrading their call manager as the growing number of endpoints grows as the college expands its communications network.
Our team at UCC Networks dove deep into the system’s architecture to diagnose the root causes of these issues. One of the first hurdles was understanding how the various configurations interacted and where misconfigurations had caused service issues. After thorough analysis, we streamlined their call routing protocols, ensured compatibility with the latest Cisco updates, and restructured the CUCM configuration without interruptions.
Supporting the Director of IT and Technical Service Team
Throughout the process, UCC Networks worked hand-in-hand with the Director of IT and technical team at the College. We understood the importance of not only solving immediate technical problems but also empowering their IT team to maintain the system effectively moving forward.
Our team provided an enablement session to ensure the Director and his team could confidently manage and troubleshoot the system independently. We also recommended go forward strategies to simplify their day to day operations and determine a future roadmap.
Delivering Long-Term Value
By the end of our engagement, UCC Networks successfully transformed the college’s Cisco Call Manager environment into a robust, reliable communications system. This project exemplifies our commitment to helping educational institutions maintain cutting-edge communications technology, empowering them to focus on their core mission—educating the next generation.
At UCC Networks, we believe in building lasting partnerships, offering not just technical support but ongoing collaboration to keep communications systems operating at peak performance. If your organization is facing challenges with its Cisco Call Manager or other Unified Communications platforms, UCC Networks is ready to help.
Feel free to contact us today to learn more about how we can support your IT and communications needs.
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, Â tailored for business, financial, government, healthcare, retail, and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings, and the customer journey experience. UCC Networks also offers multiple financial options, including leasing.
