Recently, UCC Networks had the privilege of deploying Microsoft Teams Direct Routing for a leading national law firm known for its commitment to client service and innovation. The full-service law firm serves 8 states and has over 575 lawyers operating in more than 16 locations through the country.
The lawfirm recognized the importance of modernizing its communication infrastructure to support its distributed workforce and evolving client needs. With employees spread across multiple locations and working remotely, the firm sought a unified communications solution that would enable seamless collaboration, enhance productivity, and deliver exceptional client service. After careful consideration, UCC Networks was selected to help migration from an antiquated Cisco Call Manager infrastructure to Microsoft Teams Direct Routing.
UCC Networks collaborated closely to map Cisco Call Manager features and functionalities to a Microsoft Teams Phone System. By establishing two virtual SBC’s, enabling PSTN voice services, and configuring the Microsoft Teams tenant, employees are able to make and receive external calls directly within the Microsoft Teams interface, transforming Teams into a comprehensive communication hub for voice, video, chat, and collaboration.
Key Benefits of Microsoft Teams Direct Routing Deployment:
Unified Communication Experience:
With Microsoft Teams Direct Routing, employees enjoy a unified communications experience, bringing together voice, video, chat, and collaboration tools within a single interface. This streamlines communication, enhances efficiency, and simplifies workflows, enabling employees to stay connected and be productive from anywhere, on any device.
Flexibility and Scalability:
Microsoft Teams Direct Routing offers unparalleled flexibility and scalability, giving the ability to adapt and grow in response to changing business needs. Whether adding new users, expanding to new locations, or adjusting call routing configurations, the solution provides the flexibility and scalability needed to support the firm’s dynamic workforce and evolving client demands.
Enhanced Collaboration and Client Service:
By integrating voice communication directly within Microsoft Teams, employees can collaborate more effectively, share information seamlessly, and deliver exceptional client service. With features such as presence indicators, call transfer, and voicemail integration, employees have the tools they need to communicate and collaborate efficiently, whether they are working in the office or remotely.
Cost Savings and Efficiency Gains:
Microsoft Teams Direct Routing leverages the existing phone system investment while taking advantage of the advanced collaboration features offered by Microsoft Teams. This results in cost savings, operational efficiencies, and a higher return on investment, making it a win-win solution for the firm. By migrating to Microsoft Teams Calling, the customer realized savings in hardware depreciation, labor and FTE (full time employees), 3rd party support, yearly firmware updates, perpetual licensing, and more…
By deploying Microsoft Teams Direct Routing with the expertise of UCC Networks, the firm set a new standard for communication and collaboration in the legal industry. With a unified communications experience, flexibility and scalability, enhanced collaboration capabilities, and cost savings, the firm is well-positioned to meet the communication needs of its employees and clients today and into the future.
Are you ready to modernize your communication infrastructure and unlock the full potential of Microsoft Teams Direct Routing?
To learn how we can help transform your organization’s communication and collaboration capabilities, contact us at (714) 769.9456 or email info@uccnetworks.com
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, Â tailored for business, financial, government, healthcare, retail, and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings, and the customer journey experience. UCC Networks also offers multiple financial options, including leasing.
