Client Overview:
A global aerospace manufacturer, known for its cutting-edge innovations in aviation technology, faced challenges in unifying communication channels. With operations spanning multiple continents, the company sought a comprehensive solution that could enhance collaboration and efficiency.
Solutions:
UCC Networks proposed a tailored solution built around Microsoft Teams, a leading collaboration platform, and integrated Call Cabinet Services for advanced call management, recording, screensharing, and analytics. The solution included:
Secure and Compliant Call Recording: Unlimited recording, storage, and call playback improved the overall customer experience.
Compliant Call Sharing: The company can share entire calls or fractions of a call, without exposing the conversation data to any unwanted views, at any time.
Screen Capture and Video Recording: By seeing what employees can see, the company gets a comprehensive view of customer conversations and make informed decisions on productivity and process improvement.
Legal Hold: CallCabinet allows specific legal holds to be applied to each and every recording as required, so when disputes arise, the company can access specific call recording data with custom retention settings.
Call Reporting Dashboard: Comprehensive prebuilt business intelligence dashboards provide the company with immediate, in-depth insights within captured voice data, propelling data-driven decisions from real-time reporting.
Conclusion:
The collaboration between UCC Networks and the aerospace manufacturer exemplifies the power of tailored communication solutions to address the unique challenges faced by organizations in today’s dynamic business landscape. By leveraging Microsoft Teams and integrating Call Cabinet Services, the company not only improved internal communication, but also elevated overall operational efficiency and security.
To learn more about Microsoft Teams Call Recording and Compliance contact us at (714) 769.9456 or email info@uccnetworks.com
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, Â tailored for business, financial, government, healthcare, retail, and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings, and the customer journey experience. UCC Networks also offers multiple financial options, including leasing.
