In the fast-paced world of business, effective communication is the key to success. A background screening, forward-thinking company recognized the need to optimize its communication infrastructure to boost collaboration and productivity. To achieve this, they selected UCC Networks and Lumen to implement Microsoft Teams Calling and Network Solutions that seamlessly integrate with their existing communication systems.
A leading player in its industry faced challenges with its communication tools. The company was using Microsoft Teams for internal collaboration, but its telephony system was separate, resulting in a disjointed user experience. Recognizing the importance of cohesive communication, the company decided to leverage Microsoft Teams Direct Routing to unify their communication channels.
UCC Networks, a specialized Unified Communications and Collaboration provider, partnered with Lumen, a technology company renowned for its network and voice services, edge cloud, and security solutions.
Assessment and Planning
UCC Networks and Lumen conducted a thorough assessment of the existing communication infrastructure. This involved understanding their current telephony systems, network architecture, and collaboration tools. Based on this assessment, a customized plan was developed to seamlessly integrate Microsoft Teams Direct Routing.
Network Optimization
Lumen played a crucial role in optimizing the company’s network to ensure a seamless experience for voice calling. This involved prioritizing network traffic, implementing Quality of Service (QoS) measures, and ensuring sufficient bandwidth for voice communication.
Implementation of Microsoft Teams Direct Routing
With a detailed plan in place, UCC Networks’ project team proceeded with the implementation of Microsoft Teams Direct Routing. This involved connecting Microsoft Teams with Lumen’s Voice Complete platform and configuring their Microsoft Teams Tenant, allowing employees to make and receive external calls directly from the Microsoft Teams platform.
User Training and Support
Recognizing the importance of user adoption, UCC Networks provided comprehensive training for the employees. This included familiarizing them with the new features of Microsoft Teams Direct Routing and addressing any concerns or questions. Tenant Management and On-Going support was also provided at no cost to ensure a smooth transition.
The implementation of Microsoft Teams Direct Routing by UCC Networks and Lumen brought about significant improvements. The company now enjoys a unified communication platform, where internal collaboration and external telephony coexist within Microsoft Teams. Lumen’s network optimization has ensured reliable and high-quality voice communication.
UCC Networks estimates a 47% savings over a 3-year term or $138K savings. Key drivers of cost reductions include PBX & Upgrades, Maintenance, Voice and Usage, FTE Support, DR Site, and much more…
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, tailored for business, financial, government, healthcare, retail, and international industries. UCC Networks also offers multiple financial options, including leasing. Contact us for more information.
