A prominent retailer with multiple locations, faced a challenge familiar to many growing businesses: outdated communication systems that were no longer meeting their needs. As they sought a modern, scalable solution to improve their calling experience and streamline across stores, they turned to UCC Networks for an upgrade. Here’s how UCC Networks successfully migrated the retail giant to Zoom Phone.
The Challenge
A reliable, cost-effective communication system was in need that could handle the demands of both internal collaboration and customer interaction. Their previous phone system was aging, lacked advanced features, and didn’t provide the flexibility required for a multi-location retail operation. Additionally, the handsets in use were outdated, causing operational inefficiencies for employees and unreliable calling experience for customers.
The Solution: Zoom Phone with Yealink DECT Phones
UCC Networks designed a customized solution to meet the retails needs. At the core of the solution was Zoom Phone, a cloud-based communications platform known for its scalability, reliability, and advanced calling features. Â To complement the new phone system, UCC Networks replaced all outdated handsets with modern Yealink phones and DECT phones across their retail stores providing their employees with the mobility needed to move around the store while staying connected.
Key highlights
– Zoom Phone Migration: UCC Networks handled the migration to Zoom Phone, with zero downtime during the transition.
– Handset Upgrade: Yealink handsets and DECT phones were selected for their user-friendly design, high-quality audio, and durability—ideal for a retail environment.
– Enhance Call Routing: The new system provides the retail giant with a customize calling experience allowing for quick changes with a centralized control dashboard.
UCC Networks Premium Support
UCC Networks didn’t stop at installation. Recognizing the importance of long-term support, UCC Networks is providing premium support for the entire duration of the Zoom Phone agreement. This support ensures that any issues are addressed quickly, updates are applied promptly, and system optimizations are made to keep the communication infrastructure running smoothly.
The Final Results
The retailer now operates with a modern, scalable phone system that enhances both customer and internal communication. The new Yealink and DECT handsets have improved day-to-day operations, and UCC Networks premium support will continue to provide top-tier support.
With UCC Networks, the retail chain is now better positioned to serve their customers efficiently, improve store operations, and future-proof their communications infrastructure
To learn more about how UCC Networks can enhance your retail communications, contact us at info@uccnetworks.com
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, Â tailored for business, financial, government, healthcare, retail, and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings, and the customer journey experience. UCC Networks also offers multiple financial options, including leasing.
