As of November 1, 2025, Microsoft’s long-anticipated pricing and agreement changes are officially live and organizations across all industries are now feeling the impact.
The elimination of Enterprise Agreement (EA) discounts, added support costs, and rising Microsoft Teams licensing expenses are forcing many IT and finance leaders to quickly reassess their collaboration and voice strategies.
If your organization relies on Microsoft Teams, Microsoft 365, or related services, these changes likely affect you today.
Enterprise Agreement Discounts Have Been Eliminated
One of the most disruptive changes now in effect is the complete removal of EA discounts.
What this means now:
- Organizations with fewer than 2,400 seats are no longer eligible to renew an Enterprise Agreement.
- Organizations with more than 2,400 seats may still renew their EA, but all pricing discounts have been removed.
- Most customers are seeing cost increases ranging from 7% to 21%, depending on licensing mix and usage.
These increases apply across Microsoft’s ecosystem, including:
- Microsoft 365 (M365)
- Office 365 (O365)
- Azure
- Dynamics
- Copilot
- Microsoft Teams
For many organizations, licensing costs have increased overnight with little flexibility to offset the impact.
Paid Microsoft Support Is Now Required for EA Customers
Another major shift now impacting customers is Microsoft’s support model.
Previously included or discounted support under Enterprise Agreements is no longer standard. As of November 1, 2025:
- EA customers must now purchase customer support separately, in addition to their licensing costs.
For organizations running Teams as a mission-critical platform, this creates both higher costs and added complexity.
Why Organizations Are Re-Evaluating Microsoft Teams Voice
With higher licensing fees, no EA discounts, and added support costs, many organizations are now:
- Reconsidering their Microsoft licensing strategy
- Exploring alternative Cloud Solution Providers (CSPs)
- Looking for ways to keep Microsoft Teams without paying for expensive Teams Phone licenses
For organizations using Teams primarily as a collaboration hub, the rising cost of Teams Phone has become increasingly difficult to justify.
Teams Connect by UCC Networks: A Smarter Teams Voice Alternative
UC Connect by UCC Networks helps organizations reduce Microsoft-related costs with Teams Connect – a carrier-grade voice solution built for Microsoft Teams.
Why Teams Connect:
- No Microsoft Teams Phone licenses required
- Native integration with Microsoft Teams
- Enterprise PSTN connectivity and reliability
- Predictable, transparent pricing
- Designed for compliance, uptime, and scalability
By separating voice from Microsoft’s licensing structure, Teams Connect allows organizations to continue using Teams while avoiding escalating Teams Phone costs.
Enterprise-Grade Support — Included at No Additional Cost
While Microsoft now charges separately for support, Teams Connect includes full customer support at no additional cost.
Customers receive:
- White-glove onboarding and migration
- Ongoing technical support
- Proactive monitoring
- A U.S.-based team with deep Teams and voice expertise
No support add-ons. No hidden fees. Just dependable service.
What to Do Now
With Microsoft’s pricing changes already in effect, organizations that act quickly can still:
- Reduce long-term collaboration and voice costs
- Avoid unnecessary Teams Phone licensing
- Gain enterprise-grade support without added expense
Teams Connect by UCC Networks is helping organizations navigate the post-EA landscape—keeping Microsoft Teams, lowering costs, and simplifying voice.
Contact us today to learn how Teams Connect can help your organization move forward confidently after Microsoft’s pricing changes.
About UCC Networks
Teams Connect is a UCC Networks product. UCC Networks is a leading service provider of unified communications and contact center solutions tailored for business, financial, government, healthcare, retail, and international industries.
