Staying connected is essential for delivering exceptional customer service and maintaining smooth operations. A popular gym chain in Idaho recognized this need and turned to UCC Networks to upgrade their communication infrastructure. By replacing their legacy Cisco On-Premises phone systems with Zoom Phone and Yealink devices, UCC Networks provided a unified transition for multiple locations across the state.
Deployment for a Modern Communication Experience
UCC Networks delivered comprehensive on-site services to ensure a hassle-free deployment of Zoom Phone. The project encompassed:
- Phone Cutover & Staging: Ensuring minimal disruption during the transition.
- Configuration & Call Routing: Implementing auto attendants, call queues, and efficient call flows.
- Number Porting: Migrating existing phone numbers without downtime.
- Network Gear Configuration: Optimizing the network for enhanced call performance and reliability.
By managing the entire migration process, UCC Networks allowed the fitness giant to focus on providing exceptional experiences for their members.
Elevating the Member Experience
With the deployment of Zoom Phone, the gyms unlocked new capabilities for streamlining operations and enhancing the customer experience, such as:
- Automated Member Sign-Ups: Simplified phone-based sign-ups for new memberships, reduce administrative workload.
- Music & Promotional Messages: Custom hold music and promotional announcements inform callers about new classes, membership deals, and upcoming events.
- Group Training & Personal Training Reservations: Members can now easily book training sessions via automated call routing.
- Childcare & Kids Club Coordination: Parents can quickly check availability and make reservations through the phone system.
Enhancing Business Operations & Outcomes
By partnering with UCC Networks, the Fitness chain eliminated onsite hardware, maintenance, and management. A 42% savings or $91K in the total cost of ownership over 5 years was achieved by migrating to a cloud calling solution. Here are some key areas where the customer achieved significant savings:
- PBX & Upgrades: Cisco Call Manager licensing and yearly firmware upgrades
- Maintenance – Cisco SmartNet and yearly licensing fee
- Voice & Usage: Multiple voice carriers, different cost, and no more paying by channels, minutes, or phone number cost
- FTE – Maintenance-free communication now allows their IT staff to focus efforts on business operations versus time maintaining the existing call manager environment
- Business Continuity & Reliability: Cloud-based calling ensures gyms remain connected, even during unexpected disruptions
Retail fitness centers must effectively manage high call volumes, customer inquiries, and staff coordination simultaneously. With UCC Networks, the Fitness chain now has a centralized, intuitive communication system that adapts to their needs, allowing them to deliver an outstanding fitness experience.
At UCC Networks, we specialize in transforming business communications for the fitness industry and beyond. If your gym, retail, or service business is ready to upgrade its phone system and enhance customer interactions, contact us today.
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, tailored for business, financial, government, healthcare, retail, and international industries. UCC Networks also offers multiple financial options, including leasing. Contact us for more information.
