Teams Connect: The Ultimate Microsoft Teams Voice Solution
Teams Connect is the all-in-one voice solution for Microsoft Teams, including SMS, MMS, attendant console, and call recording.
Enterprise Calling
Direct routing and cloud dial tone
SMS & MMS
Two-way text messaging in Teams
Attendant Console
Fast call routing and transfer
Call Recording
Compliant storage and playback
Built for Microsoft Teams
Turn your standard Microsoft Teams setup into an enterprise-ready phone system, receptionist console, and intelligent customer contact center.
Direct routing and Operator Connect for uninterrupted business calling, paired with robust SMS, MMS directly in your Teams workspace.
Maximize efficiency with effortless handling of everyday calling tasks with 1-click call transfers, customizable keyboard shortcuts, and call-back reminders.
Enhance Teams calling with live call monitoring and wallboards, powerful IVR for smart routing, advanced queue routing including skills-based routing, historical queue and agent reports, and call pop integration.
Teams messaging, integrated SMS/MMS campaigns, and custom analytics and reporting dashboards to keep your teams aligned and responsive.
99.999% SLA Uptime
Carrier-grade reliability
100% Native to Teams
Zero extra apps needed
Rapid Provisioning
Deploy across global teams fast
See Teams Connect in action
Power enterprise communications without ever leaving Microsoft Teams. Simple for employees, dependable for IT.
Calling built directly into Teams
Enterprise-grade direct routing and Operator Connect calling, native inside Microsoft Teams.
Deploy in days, not months
Enable enterprise-grade voice, direct routing, and native contact center capabilities directly inside Microsoft Teams without complex infrastructure changes.
Rapid Provisioning Across Global Teams
Spin up direct routing and calling queues across multiple locations in days with zero hardware overhaul.
100% Native to Microsoft Teams — No Extra Apps
Users dial, transfer, and message inside the existing Teams interface they already know.
The next evolution in Microsoft Teams calling
Choose between Direct Routing or Operator Connect for an optimized communication strategy.
Already on RingCentral or 8×8?
Switch to Teams Connect without disruption. Bring calling, SMS/MMS, and attendant console workflows natively into Microsoft Teams with zero-downtime migration.
- Preserve existing numbers with zero porting downtime
- Native Teams dialpad and attendant routing consoles
- Carrier-grade failover and business SMS/MMS support
- Centralized licensing under your Microsoft tenant
- Integrated desktop, mobile, and IP phone experiences
- Compliant call recording and analytics synchronization
Enhancing Microsoft Teams With Advanced Features
See Teams Connect in action
Discover how Teams Connect brings native calling, messaging, and comprehensive contact center capabilities seamlessly into Microsoft Teams, enhancing team collaboration and customer engagement.
Teams Connect – Native Calling in Microsoft Teams
Teams Connect – Unified Messaging & Collaboration
Client success with Teams Connect
See how enterprise teams modernize collaboration, streamline calling, and connect contact centers within Microsoft Teams.
Highlighted case studies
Explore how enterprise organizations modernize their communications infrastructure and elevate customer experiences.
Frequently asked questions
Everything you need to know about setting up and running Teams Connect.
Have a different question?
Our unified communications team is ready to assist.