Landis: Contact Center Agent Portal Excellence
UCC Networks pairs with Landis to deliver an intuitive, native Microsoft Teams contact center agent portal. Give your teams the tools to handle inbound interactions, monitor live queues, and resolve customer inquiries from a single focused interface.
Landis Agent Workspace
Connected to Microsoft Teams
Deployment speed
Rapid
Teams compatibility
100% Native
Agent onboarding
Minutes
Priority Tier Client
Voice Queue: Global Escalations
Capabilities in this deployment:
- Single-pane Teams app window with no switching
- Direct CRM transfer and screen-pop readiness
- Advanced queue visibility and supervisor assist
Purpose-built tools for modern contact teams
Run your contact center, calling queues, and customer channels directly inside your enterprise workspace.
- Native Microsoft Teams interface
- Live queue visibility and call pickup
- One-click customer interaction history
- Skills-based smart routing
- Automated callback scheduling
- Standardized resolution playbooks
- Quick response templates
- Instant supervisor assistance
- Automated disposition tagging
- Bi-directional CRM sync
- Direct carrier routing and SIP trunking
- Multi-channel messaging bridge
Call handling made effortless
Landis Attendant Console for Microsoft Teams gives receptionists and callers everything they need in one interface — fast call handling, advanced analytics, and calendar-based availability views.
Never lose a caller to a failed transfer
Consult transfer to speak with colleagues first, chat consult to message before transferring, safe transfer that automatically routes back if unanswered.
See who's available at a glance
Live Microsoft Teams presence (available, away, in a call, be right back) plus calendar integration showing exactly when someone will be free.
Ready for incoming call routing
Busy in ongoing Teams meeting
Temporary step-away presence
Shows scheduled free time slots
Every tool in one interface
Caller information, team status, transfer options, and call transcripts without switching between apps or windows.
Total visibility, smart routing, effortless management
Landis Contact Center gives you the visibility, smart routing, and seamless Teams integration to deliver the best customer experience — without the hassle of complex systems.
Get total visibility for optimal customer service
Equip supervisors and leaders with live dashboards, analytics, historical reporting, call coaching, and live monitoring directly inside Microsoft Teams. Track queue performance and resolve bottlenecks before they impact customer satisfaction.
Live Dashboards
Real-time KPI graphs & metrics
Call Coaching
Whisper and monitor in-progress calls
Smart routing for the best customer experience
Standard IVR, intelligent queue routing, and skills-based routing connect customers to qualified agents quickly, reducing wait times and misrouted calls. Ensure each caller reaches the person equipped to solve their request right away.
The contact center for Microsoft Teams that everyone will love
Designed around daily workflows to make operations effortless for technical teams, leadership, and frontline representatives.
- Simple setup with sensible defaults
- Fast zero-friction provisioning
- Granular permission and role controls
- Live operational stats for active queues
- Real-time monitoring and call whisper
- On-the-fly agent status and skill management
- Intuitive status and availability controls
- Rich customer context right on screen
- Live wallboards and leaderboards in native Teams
Backed by 24/7 in-house support
Direct access to dedicated Microsoft Teams and UCC engineering specialists whenever you need help.
Predictable Subscription
Offered as a simple monthly subscription per named user — no upfront deployment fees or annual support costs.
Everything you need, nothing you don't
Purpose-built voice, messaging, and intelligence capabilities engineered for seamless integration across enterprise platforms.
Call Recording for Microsoft Teams
Cloud-hosted, policy-based call recording that can be rolled out as its own service, even to users outside the contact center platform.
Microsoft Teams Certified Phones
Bundle certified hardware directly with your Teams deployment.
1-Click Call Transfers
Instant, frictionless call handoffs.
Callback Reminders
Never miss a follow-up.
Contact Notes
Save notes for yourself and colleagues on every contact.
Helpful AI Assistance
Smart support built into the workflow.
Certified for Microsoft Teams
Rigorously tested and certified for native Microsoft Teams integration, reliability, and security.
Countries where Landis products are used
Microsoft UC Partners that sell and support Landis products
Organizations that trust Landis Microsoft UC products
What our Landis customers say
Real outcomes from enterprise teams deploying Landis Attendant Console and native contact center capabilities directly within Microsoft Teams.
“The Landis Attendant Console transformed our front desk workflow. Our receptionists handle twice the call volume with instant one-click transfers and live presence status inside Microsoft Teams.”
“Skill-based smart routing cut our average hold times by 42%. Callers connect to the right department on the first attempt, significantly boosting our first-contact resolution metrics.”
“Consolidating our contact center directly into Teams removed the constant app-switching fatigue for our frontline agents. Training time dropped and agent satisfaction reached an all-time high.”
Client success with Landis
Organizations modernize call handling and contact center operations inside Microsoft Teams through Landis implementations led by UCC Networks.
Enhance your contact center with Landis and UCC Networks integration
Connect with our certified solution architects to design, deploy, and manage a high-performance Landis contact center environment built directly into Microsoft Teams.
Integration Readiness
Certified Microsoft Teams SBC
Omnichannel
24/7 UC Team