Secure, compliant communications for public sector agencies
Modernize legacy analog lines, keep critical emergency systems connected, and deploy trusted Microsoft Teams voice solutions across your departments.
Government Core Network
Active redundant routing
Compliance-ready
Built to align with FedRAMP, CJIS, and HIPAA requirements for federal, state, and local agencies.
Legacy POTS replacement
Replace costly copper analog lines for elevators, fire alarms, and emergency call boxes seamlessly.
Microsoft Teams integration
Enable secure direct routing, attendant console, and contact center capabilities in Teams.
Battery backup and multi-carrier dual SIM cellular ensures 24/7 continuity for emergency elevators and fire lines.
Tailored communication for public agencies
Connect your teams, modernize legacy phone systems, and serve residents with secure, compliant cloud tools.
Replace aging telephony infrastructure with reliable cloud voice, secure SIP trunking, and FedRAMP-aligned calling.
Equip agency staff to handle resident inquiries seamlessly across voice, live web chat, and self-service portals.
Bring carrier-grade PSTN calling, group queues, and attendant consoles directly into your Microsoft Teams environment.
Broadcast mission-critical community alerts, urgent updates, and two-way SMS notifications to constituents instantly.
Five9-powered support for government agency helpdesks
Government agency IT and constituent helpdesks face high call volumes, staffing constraints, and the need for fast, accurate resolution. UCC Networks partners with Five9 to bring cloud contact center capabilities to public sector helpdesks, so agencies can serve employees and constituents more efficiently.
Direct incoming calls automatically to the right agent or department based on inquiry type, language preference, and agent qualifications.
Provide helpdesk managers with live performance dashboards, queue monitoring, and resolution metrics to maintain public service standards.
Unify voice, live chat, and email into a single interface for consistent, timely service across constituent and employee inquiries.
Scale capacity seamlessly during seasonal tax periods, open enrollment, or emergency surge events without on-premises hardware limits.
Zoom Phone: reliable cloud calling for government agencies
Government agencies need dependable, easy-to-deploy calling that works across distributed offices and field locations. UCC Networks deploys Zoom Phone as a modern cloud calling solution for public sector agencies, replacing legacy on-premise phone systems with flexible, agency-wide voice service.
Seamlessly transition agency departments with zero downtime, phased deployment options, and minimal impact on daily municipal operations.
Integrate directly with existing public sector directories, Microsoft 365, and active government operational workflows.
Ensure uninterrupted voice service across dispersed regional facilities and field offices with carrier-grade SLA uptime.
Centralize telephony administration, user provisioning, and compliance reporting through a single cloud dashboard, eliminating legacy PBX hardware.
Cisco Federal Authorized partner delivering compliant government communications
UCC Networks is a Cisco Federal Authorized partner, providing professional services for government agencies including Cisco Call Manager, e911, and InformaCast Paging. UCC Networks also offers Zoom FedRAMP capabilities supporting government compliance and security requirements, including GCC High for Microsoft Teams Calling with TAA-compliant physical phones.
What government agencies say
“Transitioning our city administration to Microsoft Teams with UCC Networks streamlined dispatch and citizen services across 14 municipal departments without a minute of downtime.”
“Modernizing our county public assistance helpdesk with Five9 through UCC Networks reduced resident wait times by 48% while maintaining stringent CJIS and HIPAA data privacy controls.”
“Deploying Zoom Phone across our judicial and multi-facility state campus eliminated legacy PBX maintenance costs and unified our emergency communications protocols on day one.”
Modernize public sector communications with confidence
Deploy secure calling, texting, and contact center capabilities built directly into your agency workflow. Maintain compliance, uptime, and seamless citizen services.