Five9: Cloud Contact Center Platform
Connect your voice, chat, messaging, and digital channels in one place. UCC Networks pairs industry-proven Five9 intelligent cloud contact center capabilities with your existing enterprise systems so your agents resolve customer questions faster.
- Intelligent omnichannel routing
- Seamless cloud platform integration
- Real-time supervisor analytics
Five9 Agent Workspace
Active Omnichannel Queue
First Call Res.
89.4%
Avg Wait
18s
CSAT
4.9/5
Inbound Voice & IVR
Automated routing with sentiment detection
Virtual Agent Assistant
Contextual knowledge-base guidance
Digital & SMS Messaging
Unified customer timeline & history
Cloud contact center solutions built for your team
Route conversations with precision, support agents with practical AI, and integrate your entire contact center directly with Microsoft Teams.
Need guidance tailored to your current voice or cloud setup?
Talk to a solutions specialistWhy Businesses Choose Five9
Five9 provides a full suite of contact center capabilities to increase agent experience, improve business operations, and drive better outcomes.
UCC Networks & Five9 Solution Tiers
Select or inspect each tier to view its functional breadth and contact center capabilities.
Optimum
Most PopularFive9 Enterprise Tier
All Premium plus WFO capabilities to manage and motivate onsite and remote teams. Improve staffing accuracy with workforce management. Maximize agent performance with quality management. Reach out to customers to reduce inbound traffic and enhance customer experience.
Essential tools to operate inbound, outbound, or blended global contact center. Support thousands of concurrent agents throughout the world. Blended calling to maximize productivity. Real-time reporting and admin tools to identify successful outcomes and areas of improvement.
All Core plus omnichannel support and essential quality management. Add, switch, and continue customer engagement and continuity across channels. Supervisor-enabled capabilities to maximize agent performance. Essentials QM helps you evaluate the entire customer experience for better outcomes, trends, and customer insights.
All Premium plus WFO capabilities to manage and motivate onsite and remote teams. Improve staffing accuracy with workforce management. Maximize agent performance with quality management. Reach out to customers to reduce inbound traffic and enhance customer experience.
All Optimum plus analytics and workforce automation tools and apps. Identify and automate repetitive agent tasks and complex workflows. Use Five9 pre-packaged workflow apps to support updates, information, and interactions with customers. Save agents and supervisors crucial time on work activities to focus on what's most important — the customer.
Five9 Genius AI & Automation
Actual Intelligence over hype — Five9 closes the gap between containment rates and true customer satisfaction, blending human expertise with practical automation.
The core AI engine built around Actual Intelligence rather than hype, designed to close the gap between containment rates and true CSAT.
Real-time guidance, automation, and contextual insights that help agents resolve customer questions faster, whether remote or on-premise.
Human-centered AI that blends human-plus-machine workflows, handling containment while preventing customer friction.
A strategic assessment framework helping enterprises audit data readiness and implement generative and predictive AI successfully.
Smarter, Faster, More Human — delivering connected, proactive, and personalized experiences that turn interactions into loyalty.
Trusted at Scale
3,000+ global brands trust Five9 to power connected, human-centered customer experiences.
Recognized as a Leader in the Gartner® Magic Quadrant™ for CCaaS.
Named a Leader in MetriStar Top Provider for Workforce Engagement Management.
Trusted by global enterprises for deep CX expertise and high-touch professional services.
What Our Customers Say
See how enterprise leaders modernize operations, enhance agent workflows, and drive customer satisfaction with Five9 and UCC Networks.
“UCC Networks made our migration to Five9 effortless. In our first quarter post-launch, our average handle time decreased by 28% and omnichannel inquiries across voice, email, and chat are routed with zero friction.”
Marcus Vance
Director of Contact Center Operations
Apex Logistics Group
“Transitioning our legacy infrastructure to Five9 Cloud Contact Center with UCC Networks delivered immediate 99.99% uptime reliability. Their engineering team tailored intelligent IVR and automated skill routing precisely to our regulatory requirements.”
Elena Rostova
IT Operations Manager
Summit Financial Services
“Five9's agent productivity tools and UCC Networks' continuous support have transformed our care coordinator experience. Our supervisors now have real-time visibility and actionable sentiment analytics to coach agents on the fly.”
David Chen
VP of Customer Experience
Horizon Health Network
From Our Blog
Explore how conversational AI and virtual agents automate routine customer interactions, dramatically lowering wait times while routing complex cases seamlessly to human specialists.
Connecting front-office contact center agents directly to back-office knowledge workers unlocks instant consultation, shortens handle times, and boosts first-call resolution rates.
A strategic roadmap for modern enterprise leaders seeking scalable cloud infrastructure, unified analytics, and high-availability communication networks across global offices.