NICE: Contact Center & CX Platform Excellence
UCC Networks delivers the power of NICE CXone to your enterprise — unifying omnichannel routing, workforce engagement, AI analytics, and Microsoft Teams into a resilient cloud customer experience.
NICE CXone Operations
Unified Enterprise Console
Omnichannel Routing
Connect voice, chat, SMS, and email through a single intelligent queue.
AI-Powered Agent Assist
Real-time conversational guidance and automated post-call summaries.
Teams & Cloud Integration
Native synchronization with Microsoft Teams and enterprise platforms.
99.99%
Cloud uptime guarantee
35%
Average handle time reduction
360°
Unified customer journey visibility
Everything you need to run your contact center
Connect your voice, chat, and CRM tools into one reliable system so your agents can focus on helping customers without switching screens.
Need guidance choosing the right configuration for your cloud migration?
Talk with an expertThe NICE CXone Platform
NICE CXone helps contact centers around the world create exceptional customer experiences — enabling agents and operators to work more efficiently, increasing the quality of every customer interaction, and creating new pathways for customer-centric growth.
The AI Platform Built for Better Customer Experience
Intelligent, connected AI agents power every stage of the customer journey — from self-service to agent assist to workflow automation, all on a single unified platform.
NICE Cognigy
AI agent orchestration for automated self-service, order overviews, smart forms, and conversational voice and chat across every interaction channel.
Handling mission-critical enterprise traffic across telephony, digital messaging, and automated self-service.
Tripadvisor case study result demonstrating dramatic improvements in user satisfaction and resolution quality.
“Working with NICE Cognigy AI, we're able to provide our customers with real added value and deliver ever better services and products.”
Empower Your Workforce
Align staffing, sharpen agent proficiency, celebrate achievements, and integrate customer sentiment directly into frontline operations for unrivaled contact center performance.
Intelligent staffing that adapts in real time
Workforce management and scheduling optimization to keep staffing aligned with demand across omnichannel queues, flexible shifts, and sudden volume spikes.
Proven outcomes with NICE and UCC Networks
Enterprise customer operations teams modernize their contact centers with NICE CXone, streamlining self-service, orchestrating agent workflows, and elevating service delivery.
“Deploying NICE CXone with UCC Networks helped us reach a 90% customer sentiment score within six months. Our self-service bots resolve initial inquiries accurately, allowing our specialists to focus on high-touch enterprise accounts.”
“NICE Agentic AI fundamentally transformed our handling of seasonal contact surges. Automated task orchestration and dynamic deflection reduced average resolution times by 38% without having to staff emergency overflow teams.”
“With NICE Workforce Engagement Management, our scheduling precision jumped dramatically while supervisor coaching cadence doubled. Agent retention is at an all-time high because schedules and feedback loops are completely transparent.”
Latest insights from our team
Transform customer experiences with NICE and UCC Networks
Plan, deploy, and manage your cloud contact center with confidence. Our specialists help you connect NICE CXone with your existing enterprise infrastructure and Microsoft Teams workflows.
Omnichannel routing
Voice, chat, SMS, and digital channels unified in one platform.
Certified Teams integration
Connect NICE contact center capabilities straight into Microsoft Teams.
Dedicated implementation
Full architectural design, deployment, and ongoing managed support.