Legal Documentation

Privacy Policy

Effective April 15th, 2025

UCC Networks Official Privacy Policy

UC Connect, Teams Connect, Text Connect, AI Connect, and SPARK as products of UCC Networks (collectively, "UCC Networks") value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data. It also includes provisions specific to residents of California as required by the California Consumer Privacy Act (CCPA) and other applicable laws.

Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, payment details, and account credentials.
  • Communication Data: Messages, call recordings, voicemails, SMS/MMS, and chatbot interactions.
  • Technical Data: IP address, browser type, device identifiers, and operating system.
  • Usage Data: Information about how you use our site, such as pages visited, time spent on pages, and links clicked.
  • Location Data: Information about your geographical location when using our services.

How We Use Your Information

We use the information collected to:

  • Provide, operate, and improve UCC Networks' services.
  • Respond to customer inquiries and provide support.
  • Process transactions and manage billing.
  • Personalize your experience, including advertising and promotional content based on your interests and browsing behavior.
  • Comply with legal obligations and enforce our Terms and Conditions.

How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Third-party vendors for payment processing, analytics, and customer support.
  • Business Partners: When integrating with third-party applications like Microsoft Teams, Zoom, Zapier, or CRM tools.
  • Data Providers and Marketing Partners: To combine statistics and analysis collected about your activities on UCC Networks' websites through third-party cookies and create a more complete profile of you.
  • Legal Authorities: As required by law or to protect UCC Networks' rights and interests.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights And Choices

General Rights:

  • Access and correct your personal data.
  • Delete your personal data, subject to legal and contractual obligations.
  • Opt-out of marketing communications.

California Residents' Rights (CCPA):

If you are a California resident, you have the right to:

  1. Know: Request the categories of personal data we collect, use, and share.
  2. Delete: Request that we delete personal data we have collected about you.
  3. Opt-Out: Choose not to have your personal information sold (we do not sell personal information).
  4. Non-Discrimination: Exercise your rights without fear of discrimination.

To exercise these rights, contact us at privacy@uccnetworks.com or call 714-769-9456. We may verify your identity before processing your request.

Data Security

We are committed to protecting your personal information. We implement a combination of technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Data Retention

We retain personal data for as long as required to engage in the uses described in this Privacy Policy, unless a longer retention period is required by applicable law.

The criteria used to determine our retention periods include the following:

  • The length of time we have an ongoing relationship with you and provide products and services to you (for example, for as long as you have an account with us or keep using our products);
  • Whether account owners modify or their users delete information through their accounts;
  • Whether we have a legal obligation to keep the data (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to the enforcement of our agreements, the resolution of disputes, and applicable statutes of limitations, litigation, or regulatory investigation).

Cookies And Tracking Technologies

UCC Networks uses cookies and similar technologies to collect certain information about your visit and improve your experience, analyze usage, and deliver targeted advertising. You can manage your cookie preferences through your browser settings.

Changes To This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

For California Residents:

To exercise your rights under the CCPA, please contact us using the above information.