A leading manufacturer selects UCC Networks to migrate its communications infrastructure to Microsoft Teams Direct Routing.
The CNC Machining and Metal Fabrication company recognized the importance of streamlined communication for enhancing collaboration and productivity across its organization. This case study explores the journey of this successful migration and the transformative impact it had on their operations.
About the Company:
The Minnesota-based organization manufactures products for multiple industries such as industrial, retail, construction, and architecture. With expertise in laser cutting, welding, powder-coating, and CAD designing, plus the commitment to delivering exceptional customer service and fostering a culture of innovation, they continually seek ways to optimize operations and stay ahead in a competitive market.
Challenges:
- Fragmented Communication Tools: The use of multiple communication tools led to fragmentation and inefficiencies in communication across departments and locations.
- Limited Scalability: The existing system lacked scalability to accommodate the growing needs of expanding workforce and increasing customer demands.
- Cost Inefficiencies: Maintaining disparate communication solutions resulted in unnecessary expenses and complex billing structures, impacting the company’s bottom line.
Solution:
To address these challenges, the manufacturer partnered with UCC Networks to migrate its communication infrastructure to Microsoft Teams Direct Routing. Leveraging UCC Networks’ expertise in unified communication and collaboration solutions, the migration plan included the following steps:
- Assessment and Planning:Â UCC Networks conducted a comprehensive assessment of existing communication infrastructure and business requirements to develop a tailored migration plan.
- Deployment of Direct Routing: UCC Networks deployed Direct Routing for Microsoft Teams, giving the ability to make and receive calls directly from the Teams interface using their existing phone numbers.
- User Training: UCC Networks provided extensive training and support to employees to familiarize them with the new communication platform and maximize user adoption.
- Tenant Management: UCC Networks provides a dedicated TAM (Technical Account Manager) for day 2 support such as call routing and MACD’s.
Results:
The migration to Microsoft Teams Direct Routing with UCC Networks yielded significant benefits, including:
- Unified Communication Platform: By consolidating communication tools into Microsoft Teams, we helped establish a unified platform for messaging, calling, and collaboration, leading to improved efficiency and productivity.
- Scalability and Flexibility: With Direct Routing, the manufacturer gained the scalability to support its growing workforce and changing business needs, ensuring seamless communication across departments and locations.
- Cost Savings: The migration to Direct Routing resulted in cost savings by eliminating the need for multiple communication solutions and reducing maintenance and support overheads.
- Enhanced Collaboration: Microsoft Teams’ robust collaboration features, such as document sharing, real-time messaging, and video conferencing, fostered collaboration and teamwork among employees, leading to better decision-making and faster problem resolution.
- Improved Customer Service: With Direct Routing, customer service teams could handle external calls more efficiently directly from the Teams interface, leading to quicker response times and enhanced customer satisfaction.
Conclusion:
The successful migration to Microsoft Teams Direct Routing with UCC Networks exemplifies the transformative power of unified communication and collaboration solutions. By consolidating communication tools, improving scalability, and enhancing collaboration, the manufacturer was able to optimize its operations, reduce costs, and deliver superior customer service.
Contact us and let our unified communication and collaboration solutions transform your organization today.
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, Â tailored for business, financial, government, healthcare, retail, and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings, and the customer journey experience. UCC Networks also offers multiple financial options, including leasing.
