Zoom announced last month it has surpassed 4,000,000 Zoom Phone seats sold. A truly, remarkable milestone that has not been achieved by any UCaaS provider before. As we celebrate Zoom’s success from zero to 4,000,000 in 3.5 years, Zoom is in position to disrupt the CCaaS market.
Zoom Contact Center is the first omnichannel contact center solution that is optimized for video and intentionally supports a robust suite of channels, such as voice and video.
Zoom simplifies the CX by:
- Creating individual agent skills or categories of skills to help plan and deliver customers to the right person at the right time
- Building with ease using the IVR designer
- Aligning agent resources with routing groups and queues
- Integrating CRM systems, such as Salesforce
3-min Demo: Zoom Contact Center
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, tailored for business, financial, government, healthcare, retail, and international industries. UCC Networks also offers multiple financial options, including leasing. Contact us for more information.